24/7 Customer Support in Cloud Hosting
Our Linux cloud packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make an order or you're a current client and you have a question or some issue, you'll be able to contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any issues which require longer time to analyze and resolve. Unlike various other web hosting suppliers, our trouble tickets have a guaranteed max reply time of only one hour, thus regardless of what the trouble is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 support services even on public holidays. Your sites will be available constantly and so will we. With plenty of communication options, you're able to select the easiest method to get in touch with us and find out about our services if you don't have an account yet, or request support in case you are already among our customers. You're able to give us a call, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it rarely takes more than 20 min to get assistance irrespective of the complexity of the trouble. With our customer and tech support services, we are available for you when you need us, not several days after that.
24/7 Customer Support in VPS
When using our Linux VPS packages, you will not have to wait for more than one hour to receive assistance for any type of issue that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open via your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in a number of countries worldwide plus a live chat service where we'll help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so no matter what your question or problem is, there will always be somebody to help you promptly. When you need assistance with third-party software, that you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server through us, you will be able to get in touch with us at any time using several channels and the maximum time that you will have to wait for a response is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we can assist you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any common questions or you'd like to find out about our web hosting services before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you're looking for help with third-party software that you are unable to set up or manage effectively, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.