Lots of persons who start using their very first hosting account, or switch companies, usually have questions concerning how certain things are executed or come across complications when setting up different things such as e-mails, site settings, etc. That is the reason why, lots of providers have compiled documentation with the most common questions and issues so as to help their customers obtain information swiftly and easily. Consequently, the customer support team can focus on actual problems that particular customers may be experiencing, as the solution for the minor things will be available on the World Wide Web and customers can solve them without having to get in touch with the help desk staff. Having elaborate documentation is extremely important, particularly for new customers without any experience whatsoever, because the hosting service entails a huge amount of features and many individuals can become confused about what to do. A good knowledge base can both help you complete the things that you need and find out how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you have purchased your first cloud hosting plan from our company or have moved your site over to us, you will grow used to our services and our custom-built Hepsia hosting Control Panel before you know it as we have compiled an elaborate web-based knowledge base where you can find all the information that you may ever need – both general info with regards to the hosting service as a whole and more specific info about the different features that you can use and the challenges that you can bump into. The articles themselves are available in 2 places. The complete article collection is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every Control Panel section as well. You can become aware of how to accomplish pretty much everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles include exhaustive guidelines, so you’ll never become baffled on account of an ambiguous text. Needless to say, if you face a more specific problem and you cannot find a solution in our knowledge base, you can touch base with our client care staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an extensive online knowledge base for all our present and potential customers, so if you purchase a semi-dedicated server package from us, you’ll be able to find any information that you’re searching for at any time. We have a large number of informational help articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are just two instances. Our exhaustive tutorials will help you do anything you need – extract the contents of an archive, import a MySQL database, forward a domain name, and so on. Furthermore, we’ve also got troubleshooting instructions, which will enable you to discover what induces a given problem and the possible solutions for it. In case you can’t send e-mails or your domain returns an HTTP 500 error message, for instance, you can check our knowledge base and rectify the issue in no time. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.