Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just several clicks, without needing to leave your account. The ticketing system offers a quick-search field, which will help you track down any support ticket that you have already sent, in case you need it. In addition, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to tackle a given problem even before you actually open a ticket. The response time is maximum 1 hour, which goes to say that you can get swift assistance at any given time and in case our help desk staff suggests that you do something within your hosting account, you can do it instantly without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which implies that you won’t need a separate support platform to get in touch with our client service team – you can do this on the spot the moment you face an issue. Posting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. Using our smart search option, you can quickly track down any ticket that you’ve opened in the past. You can submit a ticket whenever you want as our help desk team representatives are on duty 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, even though it seldom takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about going through 2 or more platforms to solve a simple issue.