A ticketing system is the most popular channel of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to deal with a problem that takes a certain amount of time to examine or that has to be escalated to a server admin. In this way, all replies provided by either party will be stored in the same place in the event that someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts to do a certain procedure or to touch base with the hosting company’s customer care staff. In case you want to manage a handful of domain names and each one is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Moreover, it could take a substantial span of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just several clicks, without needing to leave your account. The ticketing system offers a quick-search field, which will help you track down any support ticket that you have already sent, in case you need it. In addition, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to tackle a given problem even before you actually open a ticket. The response time is maximum 1 hour, which goes to say that you can get swift assistance at any given time and in case our help desk staff suggests that you do something within your hosting account, you can do it instantly without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which implies that you won’t need a separate support platform to get in touch with our client service team – you can do this on the spot the moment you face an issue. Posting a new ticket requires several clicks of the mouse and tracking down an older one is equally easy. Using our smart search option, you can quickly track down any ticket that you’ve opened in the past. You can submit a ticket whenever you want as our help desk team representatives are on duty 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, even though it seldom takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about going through 2 or more platforms to solve a simple issue.