One-Hour Response Guarantee in Cloud Hosting
In case you are using any of our Linux cloud packages and you’ve got an enquiry or stumble upon a certain obstacle, you can contact us 24-7 by posting a support ticket or by writing an email and we’ll make certain that you have a reply in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed info – what workable solutions to try out, what settings to check, etc. Usually, you will obtain a reply within maximum half an hour, which suggests that waiting for hours or even for more than 1 day to obtain support is something unthinkable. Our one-hour response time guarantee is valid for any inquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service staff reps are available all the time and they’ll reply to any support ticket that you send from the hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you’ve got a general enquiry connected to your semi-dedicated server or you stumble upon a certain difficulty and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to help you out, as we’re available 24x7x365 to cope with any general, technical or billing issue. In case you contact us about anything that is within our capabilities, we will resolve it before we reply, so you won’t have to wait around for hours or days while the problem lingers. In case there is something that you have to do on your end, we’ll supply you with the required info – what possible solutions to try, what steps to take, etc.