If you ever face a problem with your site and are incapable of solving it on your own, ask the web hosting provider’s help desk support staff to assist you to bring the website back online. A prompt solution would be the most favorable scenario, but a lot of companies respond within 24 hours and even more, especially if you are working with a reseller. Even if your problem can be solved quickly, your website may not function satisfactorily or may not be accessible at all for a lengthy period of time, so you may lose prospective customers as it is quite unlikely that anyone would be eager to come back to a site that is out of order. That being said, you need to make certain not only that you can reach your web hosting company, but also that they can respond and help you in a timely fashion. If a software application update doesn’t go as planned or if you erase something mistakenly, for instance, the site should be restored speedily so as to prevent extended downtime.

One-Hour Response Guarantee in Cloud Hosting

In case you are using any of our Linux cloud packages and you’ve got an enquiry or stumble upon a certain obstacle, you can contact us 24-7 by posting a support ticket or by writing an email and we’ll make certain that you have a reply in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed info – what workable solutions to try out, what settings to check, etc. Usually, you will obtain a reply within maximum half an hour, which suggests that waiting for hours or even for more than 1 day to obtain support is something unthinkable. Our one-hour response time guarantee is valid for any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff reps are available all the time and they’ll reply to any support ticket that you send from the hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you’ve got a general enquiry connected to your semi-dedicated server or you stumble upon a certain difficulty and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to help you out, as we’re available 24x7x365 to cope with any general, technical or billing issue. In case you contact us about anything that is within our capabilities, we will resolve it before we reply, so you won’t have to wait around for hours or days while the problem lingers. In case there is something that you have to do on your end, we’ll supply you with the required info – what possible solutions to try, what steps to take, etc.