Phone Support in Cloud Hosting
Because we have live phone support 14 hours every day, you have the option to call us and talk with our customer support representatives to find out more about all of the Linux cloud packages that we offer and ensure that our servers meet the system requirements for your web sites prior to you buying anything. For your convenience, we have telephone numbers on as many as 3 different continents so you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to call about general and billing matters, and about some tech ones. In case the issue is strictly technical or it needs longer time to handle, you will have to use our ticketing system, which will enable both you and our technical support team to keep track of the information given by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we provide feature live phone support for fourteen hours every day. In case you are not sure which package will be suitable for your websites, you want to find out more about the plan's specifications or you need any other kind of info on our services, you'll be able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our support representatives will help you. In case you currently own an account, you're able to get in touch with us about sales and general matters, although we're often able to help with numerous technical issues as well. For entirely tech difficulties you'll need to employ our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option when the problem can take more time to be taken care of or it has to be escalated to our system administrators.