Client Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60–minute response guarantee for every support ticket or e–mail that you send to our customer care team. We’ll speedily reply to all common inquiries and forward the issue to our server admins in case further assistance is required. If you make use of our Administration Services package, we will carry out any of the included tasks at a time that has been agreed upon preliminary.
A Premium Customer Support Service
- We will be at your disposal 24–7–365 to reply to any inquiries that you may have with regard to our Website Control Panel and any of the applications that we have installed on your behalf on the dedicated web hosting server. In case you also need help with server administration procedures, you can make use of our Administration Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
Our Website Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functions is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the how–to articles also video versions which show all the operations that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Website Control Panel.