Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section included in our Website Control Panel features a collection of help articles and frequently asked questions. Aimed at solving any common issue that you may possibly face, they are written by our support team of expert technicians.

  • Top quality support service

  • Educational Video Clips

  • For all of you who wish to learn how to rectify a common issue by watching an instructional video, we have added a compilation of video tutorials to our Website Control Panel. All the how–to videos are concise and easy to comprehend. They offer you step–by–step presentations of various web site administration activities.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer care service and include a sixty–minute response guarantee. Our well–trained tech support engineers will be available day and night and will rectify any issue that you could face within maximum 60 minutes after the support ticket submission. Normally, a reply will be provided to you within 20 minutes.